Privacy policy

Last updated: April 16, 2026

Norsh operates this store and website, including all related information, content, features, tools, products and services (the “Services”) in order to provide you, the customer, with a curated shopping experience. Norsh is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information”, we mean information that identifies or can reasonably be linked to you or another individual. Personal information does not include information that has been anonymised or de‑identified.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

Contact details such as your name, billing address, shipping address, phone number, and email address
Financial information such as payment card details, transaction details, form of payment, payment confirmation and related payment information
Account information such as usernames, passwords, preferences, and settings
Transaction information including products viewed, added to cart or wishlist, purchased, returned, exchanged, or cancelled, and previous transactions
Communications including information you provide when contacting customer support or otherwise communicating with us
Device information such as IP address, browser type, device identifiers, and network information
Usage information regarding how and when you interact with or navigate the Services

Personal Information Sources

We may collect personal information from the following sources:

Directly from you, including when you create an account, place an order, contact us, or otherwise provide information
Automatically through the Services, including through cookies and similar technologies
From service providers who process personal information on our behalf
From partners or other third parties, where permitted by law

How We Use Your Personal Information

We may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

To perform our contract with you, process payments, fulfil orders, arrange delivery, manage returns or exchanges, administer accounts, enable reviews, remember preferences, and personalise your shopping experience.

Marketing and Advertising

Where permitted by law, we may use personal information to send marketing and promotional communications by email, text message, or post, and to display online advertisements based on your interaction with the Services.

You may opt out of marketing communications at any time. Opting out will not affect transactional or service‑related emails (such as order confirmations or delivery updates).

Security and Fraud Prevention

To authenticate accounts, protect the security of the Services, detect and prevent fraud or misuse, and safeguard customers and the public.

Communicating with You

To respond to enquiries, provide customer support, and maintain our business relationship with you.

Legal Reasons

To comply with legal obligations, respond to lawful requests, enforce our terms or policies, and protect our rights and the rights of others.

Lawful Bases for Processing (UK & EU GDPR)

Where UK or EU data protection law applies, we process personal information only where we have a lawful basis to do so, including:

Contractual necessity – to process orders, payments, delivery, and returns
Legal obligation – to comply with tax, accounting, and regulatory requirements
Legitimate interests – to improve our services, prevent fraud, ensure website security, and respond to customer enquiries, provided such interests are not overridden by your rights
Consent – for marketing communications and certain cookies or tracking technologies

You may withdraw consent at any time where processing is based on consent.

How We Disclose Personal Information

We may disclose personal information in the following circumstances:

With Shopify, vendors, and service providers who support our business (such as payment processing, IT services, analytics, fulfilment, and shipping)
With marketing and advertising partners in accordance with their own privacy policies
Where you direct or consent to disclosure (for example, social media integrations)
With affiliates or within our corporate group
In connection with a business transaction or legal obligation

Categories of Third‑Party Service Providers

We work with third parties that provide services including:

Ecommerce and website hosting
Payment processing and fraud prevention
Order fulfilment and shipping
Customer support and communications
Marketing, advertising, and analytics
IT infrastructure and cloud storage

Relationship with Shopify

The Services are hosted by Shopify, which processes personal information to provide and improve the Services. Information submitted to the Services may be transferred to Shopify and its partners, including to locations outside your country of residence.

Shopify may also process personal information for its own purposes when enabling enhanced features. In such cases, Shopify is responsible for responding to requests regarding that processing.
You can learn more at https://privacy.shopify.com/en.

Third‑Party Websites and Links

The Services may contain links to third‑party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies before providing personal information.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

Security and Retention of Your Information

While we take reasonable measures to protect personal information, no system is completely secure.

We retain personal information only for as long as necessary, including:

Account and order information – as long as required for customer relationships and legal obligations
Customer service communications – for a reasonable period after resolution
Marketing data – until you withdraw consent or opt out
Technical and analytics data – according to operational needs and legal requirements

Retention periods may vary depending on the nature of the data and legal obligations.

Automated Decision‑Making

We do not carry out automated decision‑making or profiling that produces legal or similarly significant effects on you.

Your Rights and Choices

Depending on where you live, you may have rights including:

Access to your personal information
Correction of inaccurate information
Deletion of personal information
Data portability
Objection to or restriction of processing
Withdrawal of consent

You may exercise these rights by contacting us using the details below.

We may need to verify your identity before responding. We will not discriminate against you for exercising your rights.

Complaints

If you have a complaint about our data processing, please contact us first. You may also lodge a complaint with your local data protection authority.
For the EEA, see: https://edpb.europa.eu/about-edpb/about-edpb/members_en

International Transfers

Personal information may be transferred outside your country of residence. Where transfers occur outside the UK or EEA, we rely on approved safeguards such as Standard Contractual Clauses unless an adequacy decision applies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page and the “Last updated” date will be revised.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, contact:

NATURO PET PRODUCTS LTD
Trading as Norsh Pet Food
40 Corrigan Hill Road
Dungannon, NIR, BT71 6SL, GB
Email: hello@norshpetfood.com

For data protection purposes, we are the data controller of your personal information.